FAQ

Questions about Pleddy? Start here.

Find answers to common questions about fundraising, Swish, fees, accounts, Pleddy Extras and partnerships.

For organisers

Setup, fees and responsibility

What does Pleddy cost?
There is no upfront fee. 100% of each supporter's contribution goes towards the fundraiser. Pleddy invoices a separate licence fee afterwards.
How is Pleddy's share paid?
After the campaign, Pleddy reconciles the result with the responsible organiser and provides the basis and instructions for Pleddy's share. The supporter's Swish payment to the campaign is separate from that settlement.
How is the payment recipient determined?
The club or organisation confirms who will receive the funds when setting up the fundraiser. Swish payments are processed through the payment provider.
What happens when the campaign ends?
When the fundraiser ends, the organiser can review the results in Pleddy. Funds are paid out to the approved recipient through the payment provider, and Pleddy invoices a separate licence fee afterwards.

For supporters

Payment and support

How does the money reach the team?
Supporters pay securely with Swish through the payment provider. The funds are paid out to the approved recipient without passing through Pleddy.
Does the team need to sell anything?
No. Pleddy does not require product selling, ordering, stock, delivery or distribution for the team to fundraise.
What should I do if something goes wrong?
Just send a mail to [email protected] and we'll help ya.

PLEDDY EXTRAS

Explore Pleddy Extras

What are Pleddy Extras?
Pleddy Extras are benefits, products and experiences from our partners that you can access with a free membership.
Do I need to support a fundraiser to access Pleddy Extras?
No. Pleddy Extras are available to all members, whether or not they choose to contribute to a fundraiser.

Partners and other questions

Reach new customers through Pleddy Extras

How can my business partner with Pleddy?
Email [email protected] and we will continue the conversation from there.
What can a partner provide?
As a partner, you can offer an attractive benefit that helps you reach new customers, generate additional sales or make use of spare capacity. This could be a free trial, something extra with a purchase or a complimentary period. We'll work out the details together.

Can't find the answer?

Pleddy can help when something needs sorting out

If you have questions or need help with payments, email or Pleddy Extras, contact us at [email protected]. Businesses interested in partnering with Pleddy are also welcome to get in touch.